Service personnel such as hotels and restaurants must avoid mixing up the two performances. In order for the characters to perform well, it is necessary to realize the cooperation between the characters, otherwise the mistake of a certain character may lead to the failure of the whole performance.This is the further development of expectations and understanding, and is the role shown in the actual actions of the individual.
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The role set includes two situations: Multiple roles are concentrated on one person. For example, one person simultaneously assumes multiple roles such as mother, doctor, director, union member, and part-time professor. It mainly emphasizes a person's internal relationships. The bearers of different roles are linked together due to specific role relationships.One is the conflict that arises within the role-holders themselves. There are several different situations: First, when a person's multiple social roles are demanding at the same time, it makes him difficult to perform and has a sense of tension in time and energy, also known as "role tension." Secondly, when a person's several roles are incompatible with each other, role conflicts will also occur. Preventing role conflicts can only take corresponding countermeasures according to different situations.